Shipping policy

Shipping Policy

Last Updated: August 6, 2026

At Ray x Loth, we believe every order is more than just a package—it's a reflection of our commitment to quality, craftsmanship, and style. We work hard to ensure your order reaches you safely and on time.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During new launches, festive seasons, or promotional sales, processing may take slightly longer.

Estimated Delivery Time

Metro Cities: 3–5 business days
Tier 2 & Tier 3 Cities: 5–8 business days
Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Free Shipping on all prepaid orders above ₹999.
A standard shipping fee may apply to orders below the free shipping threshold.
Any applicable shipping charges will be displayed during checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing your tracking details. You can use the tracking number to monitor your shipment until it reaches your doorstep.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to an incorrect address, recipient unavailability, or repeated failed attempts, the package may be returned to us. Additional shipping charges may apply for reshipping.

Address Changes

Please ensure your shipping address and contact details are accurate before placing your order. Address modifications can only be accommodated before the order has been shipped.

Delays

While we strive to deliver every order within the estimated timeframe, delays caused by courier partners, weather conditions, natural disasters, strikes, or other events beyond our control may occur.

Damaged or Tampered Packages

If your order arrives damaged or the package appears tampered with:

Do not discard the packaging.
Take clear photos of the package and product.
Contact us within 48 hours of delivery with your order number and supporting images.

We'll investigate the issue and work towards a fair resolution.